Friday, December 14, 2012

visible and invisible lines of customers

Key customer service note for all of us:
"The memory of the event is more important than the experience: Leaving a positive impression is important because that’s how a person will remember the event."

read the whole Business2Community article by Scott Anderson

Wednesday, December 12, 2012

social commerce best practices

We feel like social sign-on is everywhere, but data shows this is still a huge opportunity for many e-commerce sites.

Great infographic on Patricio Robles' 12/12 eConsultancy blog

Monday, December 10, 2012


well done boden.  i know exactly what you're after.
check out some others here.